The Professional Contractor
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Book 27 — Business Formation, Licensing, Contracts, Pricing, Insurance, Marketing, and Customer Relations

Project 10

Build a Change Order and Allowance Management System

Create one controlled change-order and allowance system that identifies potential scope changes, documents entitlement and evidence, prices added or omitted work, obtains written authorization, updates contract and project records, and closes every change and allowance item against a reconciled contract total.

Field Cue System

These cues appear at the point of work. They identify compliance, professional-review, jurisdictional, and documentation issues before a change is priced, performed, or billed without authorization.

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Business Risk Cue

A choice that increases financial or legal exposure if a change or allowance item is not documented and priced before work proceeds.

✋

Critical Compliance Cue

An action that must not be taken, or must stop, until written authorization or a required notice condition is satisfied.

⛑

Operational Discipline Cue

Practical controls that keep the change-order and allowance logs accurate as the project is actually performed.

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Licensing and Jurisdiction Alert

Change, notice, and directive-work requirements vary by jurisdiction and contract. Verify current requirements before relying on this chapter.

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Professional Advisor Cue

A point where an attorney, estimator, or the customer's authorized representative must be consulted or must approve before proceeding.

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Documentation Cue

A decision, quantity, or amount that must be written down, dated, and retained in the change-order or allowance log.

Job Overview

This project produces one controlled change-order and allowance management system for use on every contracted project. The finished work product is a set of five linked, reusable documents — a potential-change record, a change-order document, a pending-change log, an approved-change log, and an allowance register — each populated with one tested owner-requested change and one tested concealed-condition change.

You will build the procedure for identifying a potential change from any source, documenting the condition separately from any conclusion about fault, pricing the change using the Chapter 7 worksheet and Book 24 controls, stating price and time impact separately, routing the change through a defined approval matrix, and updating the contract sum, schedule, and accounting records only after written authorization is obtained. You will also build the allowance register that tracks every allowance from its original amount through selection, commitment, installation, variance, and remaining balance.

This project builds directly on the Chapter 9 contract-ready scope of work, which defines the change-order process and authorization language the contract itself uses, and on the Chapter 7 pricing worksheet, which supplies the labor, material, equipment, subcontractor, overhead, and profit inputs for every priced change. The system built here is used continuously from Chapter 13 job startup through Chapter 18 job costing and Chapter 19 project closeout.

Skills You Will Demonstrate

  • PC-055 — Identify a potential scope change from owner request, concealed condition, design revision, code requirement, substitution, damage, delay, or scope transfer, and document it separately from any conclusion about fault.
  • PC-056 — Price added, omitted, or credited work using the Chapter 7 pricing worksheet and Book 24 controls, stating price and schedule impact separately.
  • PC-057 — Track an allowance from its original amount through selection, quote, commitment, installation, tax, markup, variance, and remaining balance.
  • PC-058 — Document written owner, contractor, designer, or other required-party approval before changed work proceeds, except under an approved emergency or directive procedure.
  • PC-059 — Update the contract sum, schedule, budget, purchase orders, subcontracts, invoices, and drawings after a change is approved.
  • PC-060 — Maintain a pending-change log and an approved-change log and close each change only after field work, documentation, cost, schedule, billing, and customer approval are reconciled.

Where This Skill Fits

This project depends directly on the attorney-approved change, directive, emergency, allowance, and notice provisions already written into the Chapter 9 contract-ready scope of work, and on the Chapter 7 pricing worksheet used to price every change. It cannot be finalized before those two systems are approved.

The change-order and allowance logs built here become permanent project records referenced in the Chapter 13 job-start packet, the Chapter 14 customer-communication process, the Chapter 18 job-cost review, and the Chapter 19 final walkthrough and invoice. An unpriced or unauthorized change discovered at Chapter 18 job costing is far more expensive to correct than one caught and priced here, at the point the condition is first observed.

Scope and Intended Use

This project covers:

  • identifying a potential change from any of the sources named in the Chapter 9 contract and documenting the condition with photographs, field notes, measurements, and observations separate from conclusions about entitlement or fault
  • creating a notice procedure that satisfies the contract's and jurisdiction's notice requirements
  • pricing added, omitted, or credited work using the Chapter 7 worksheet, stating price and time impact separately
  • creating an approval matrix, a pending-change log, an approved-change log, and a rejected/withdrawn/no-cost-change status
  • creating an allowance register, owner selection forms, and credit rules for unused allowances consistent with the approved contract
  • creating a unit-price work log and a directive-work log where the contract permits directed work before final price is agreed
  • updating the customer, operations, accounting, procurement, and field team after every approval, and closing each change only after field work, documentation, cost, schedule, billing, and customer approval are reconciled

This project does not authorize the learner to:

  • proceed with changed work based solely on an informal verbal request, except under the specific emergency procedure approved in the Chapter 9 contract
  • combine multiple unrelated owner selections into one opaque allowance, or use an allowance to avoid defining foreseeable scope
  • insert unreviewed change-order, directive, or notice language copied from another jurisdiction or another company's form
  • mark a change closed before field work, documentation, cost, schedule, billing, and customer approval are all reconciled

Any change-order, directive-work, or notice language used in this project must be reviewed by qualified counsel in the applicable jurisdiction before it is used on an active contract.

Reference Conventions

Establish these references before building the system, and do not change their meaning mid-document.

TermDefinition
Potential changeA documented condition that may result in a change order, before entitlement or price is determined
Change orderThe written document stating changed scope, price or credit, net change, time effect, assumptions, exclusions, and required authorization
Directive workWork performed on written direction before final price is agreed, only where the approved contract permits it
Force accountA daily record of labor, material, equipment, and subcontractor cost used to support a change priced after the fact
AllowanceA stated budget amount for a defined selection, tracked from original amount through commitment, installation, and remaining balance
Unit-price itemA defined quantity of work priced at a stated rate per unit, verified by measurement before payment
Pending-change logThe record of every potential and priced change not yet authorized, with status, value, and exposure
Approved-change logThe record of every authorized change linked to the current contract sum, schedule, budget, and billing

Reference and Approval Record

Before the system is built, record the following directly on the potential-change record template:

Company (legal) name: ______     Approved Chapter 9 contract reference and revision: ______     Approved Chapter 7 pricing worksheet revision: ______

Date started: ____________     Target approval date: ____________     Reviewing attorney and estimator: ____________

Prerequisites

Common Field Fundamentals

Every change begins as a documented condition, is priced from the same worksheet used to price the original contract, is authorized in writing before changed work proceeds except under an approved emergency procedure, and is closed only after the field work, documentation, cost, schedule, billing, and customer approval are all reconciled against the current contract sum.

Identification and EvidencePotential-change record, photographs, field notes — Section E
Pricing and Time ImpactChapter 7 worksheet, price and schedule stated separately — Section F
AuthorizationApproval matrix, written authorization, pending and approved logs — Section G
Allowances and ReconciliationAllowance register, unit-price and force-account logs, closure — Section H

Entitlement and Fault Discipline

A potential-change record documents what was observed: a location, a measurement, a photograph, a date, and the party who first noticed the condition. It does not include a conclusion about who caused the condition or who must pay for it. That conclusion is reached separately, through the approval matrix and, where the amount or the dispute requires it, through attorney-reviewed contract terms. Recording a conclusion in the same field where the observation is recorded makes the record harder to defend if the change is later disputed.

PC-055 – PC-060

Contract Administration / Financial Control

Change-Order and Allowance Management System

Difficulty: Intermediate

Estimated Time: 8–12 hours across one to two weeks

Estimated Cost: Cost of attorney review of authorization language, if not already covered

Finished Work: One approved change-order and allowance system tested with one owner-requested change and one concealed-condition change

A. Finished-Project Specification

Quantity: one potential-change record template, one change-order document template, one pending-change log, one approved-change log, one allowance register with owner selection form, one unit-price work log, and one directive-work log where the contract permits directed work, each reviewed by attorney and estimator, and each tested with at least one completed sample change.

B. Document Schedule (Component Schedule)

DocumentQuantityFormatContent RequiredPreparation / Purpose
Potential-Change Record1 template, 1 per changeStructured formUnique identifier, date, source, location, description, evidence, initiating party, observation separated from conclusionFirst-point documentation of any condition that may result in a change
Change-Order Document1 template, 1 per approved changeWritten documentDescription, added/omitted scope, price and credit, net change, time effect, assumptions, exclusions, expiration, signaturesCustomer-facing authorization document
Pending-Change Log1Register / spreadsheetStatus, value, exposure, owner, due date, impact for every unauthorized itemTracks open exposure before approval
Approved-Change Log1Register / spreadsheetApproved changes linked to contract sum, schedule, budget, purchase orders, subcontracts, invoices, drawingsTracks authorized changes through closure
Allowance Register and Selection Form1 register, 1 form per selectionRegister plus formOriginal allowance, selection, quote, tax, delivery, installation, markup, committed amount, forecast, variance, remaining balanceTracks every allowance from budget to final cost
Unit-Price Work Log1RegisterMeasured quantity, unit, verification method, rate, authorizationTracks work priced by verified unit quantity
Directive-Work Log1 (where contract permits)Register plus daily force-account formDirected work performed before final price, with daily labor, material, equipment, subcontractor, and signaturesSupports pricing of work performed under written direction before agreement on final price

C. Information Takeoff

  • Contract information: the approved Chapter 9 change, directive, emergency, allowance, and notice provisions, gathered before Step 1.
  • Pricing information: the approved Chapter 7 pricing worksheet and current Book 24 cost data, used for every priced change and allowance in Section F.
  • Professional input: attorney review of notice, directive, and authorization language; estimator or project-manager review of pricing method and approval thresholds.
  • Sample project information: one active or representative sample project with at least one candidate owner-requested change and one candidate concealed-condition change, used to test the system in Section H.

D. Acceptance Standards

CheckStandard
Identification and evidenceEvery potential change has a unique identifier, date, source, location, description, photographs where applicable, and observation recorded separately from any conclusion about entitlement
PricingEvery priced change uses the Chapter 7 worksheet and current Book 24 cost data, with price and time effect stated separately
AuthorizationNo changed work proceeds before written authorization is obtained and logged, except under the specific approved emergency procedure
Allowance trackingEvery allowance is tracked from original amount through selection, commitment, installation, variance, and remaining balance; no unrelated selections are combined into one opaque allowance
Logs and updatesThe pending-change log and approved-change log are current, and every approved change updates contract sum, schedule, budget, purchase orders, subcontracts, invoices, and drawings
ClosureNo change is marked closed until field work, documentation, cost, schedule, billing, and customer approval are all reconciled
Professional reviewAttorney and estimator or project-manager comments are recorded and addressed before the system is approved

E. Identification, Evidence, and Notice

  1. Review the attorney-approved contract change, directive, emergency, allowance, and notice provisions. Record the specific contract section numbers on the potential-change record template header before drafting any procedure.
  2. Create a potential-change record with unique identifier, date, source, location, description, and initiating party. Assign a sequential identifier scheme and record it on the template.
  3. Define change sources such as owner request, concealed condition, design revision, code requirement, substitution, damage, delay, or scope transfer. List each source as a selectable field on the template.
  4. Require photographs, field notes, document references, measurements, and responsible-party observations. Add a mandatory evidence-attachment field to the template.
  5. Separate documentation of the condition from conclusions about fault or entitlement. Create two distinct fields on the template: "Observed Condition" and "Statements on Cause or Entitlement," each separately dated and attributed.
  6. Identify whether work should stop, continue for safety, be protected, or await direction. Add a required decision field with these four options and a space for the responsible person's name.
  7. Create a notice procedure that meets contract and jurisdictional requirements. Draft the notice timing, method, and recipient exactly as stated in the Chapter 9 contract; do not shorten or lengthen the notice period.
  8. Create an RFI or clarification link where design information is required. Add a reference field connecting the potential-change record to any open request for information.

F. Pricing and Time Impact

  1. Define original scope, proposed changed scope, omitted work, added work, and credit. Add these five fields to the change-order document template.
  2. Perform quantity takeoff and pricing using Chapter 7 and Book 24 controls. Link the change-order template directly to the approved Chapter 7 pricing worksheet; do not create a separate, disconnected pricing method.
  3. Include labor, material, equipment, subcontractor, supervision, protection, cleanup, delay, remobilization, tax, overhead, profit, and bond or insurance effects as approved. Confirm each cost category on the worksheet has a corresponding field on the change-order document.
  4. State time effect separately from price. Create a distinct "Time Impact" field on the change-order document, stated in calendar or working days, separate from the price fields.
  5. Identify schedule predecessor, procurement, inspection, access, and completion effects. Add a schedule-impact narrative field describing which specific schedule activities are affected.
  6. Create a change-order document with description, amount, credit, net change, time, assumptions, exclusions, and expiration. Assemble the complete template with all required fields in a fixed order.

G. Authorization, Logs, and Directive Work

  1. Create an approval matrix for customer, contractor, designer, lender, insurer, and other parties. List each party who must approve a change of a given type or dollar threshold, matching the Chapter 9 contract's authorization requirements.
  2. Do not proceed based solely on an informal verbal request except under the approved emergency procedure. Add a required-authorization checkbox to the change-order document that must be completed before field work begins.
  3. Create electronic and paper authorization controls. Define the accepted signature methods and the retention location for each.
  4. Create a pending-change log with status, value, exposure, owner, due date, and impact. Build the log template with one row per potential or priced change not yet authorized.
  5. Create an approved-change log linked to contract sum, schedule, budget, purchase orders, subcontracts, invoices, and drawings. Build the log template with columns linking each approved item to these six records.
  6. Create a rejected, withdrawn, and no-cost-change status. Add these three statuses to both logs so a resolved item is never left showing as pending.
  7. Create a unit-price work log with measured quantity, unit, verification, rate, and authorization. Build the log with a field confirming the measurement method used to verify quantity before payment.
  8. Create a directive-work log where the contract permits directed work before final price. Confirm the Chapter 9 contract permits this method before building the log; if it does not, mark this log not applicable and record the reason.
  9. Create a daily force-account record for labor, material, equipment, subcontractor, and signatures where applicable. Build a daily form requiring same-day signature from the customer's authorized representative.
  10. Create a change-invoice and payment-status link. Add a field connecting each approved change to its corresponding invoice line and payment status in the Chapter 5 accounting system.

H. Allowances, Reconciliation, and System Testing

  1. Create an allowance register with original allowance, selection, quote, tax, delivery, installation, markup, committed amount, forecast, variance, and remaining balance. Build the register with one row per allowance item, matching the allowances stated in the Chapter 9 contract.
  2. Define what each allowance includes. Add a description field to each allowance row stating exactly what is and is not covered by the stated amount.
  3. Do not combine multiple unrelated selections into one opaque allowance. Confirm each row represents one defined selection category; split any combined row that covers unrelated items.
  4. Create owner selection forms with due date, approved product, price effect, lead time, and signature. Build the form and link it to the corresponding allowance-register row.
  5. Create credit rules for unused allowance subject to approved contract language. State the credit calculation exactly as written in the Chapter 9 contract; do not invent a different treatment.
  6. Create a procedure to update the customer, operations, accounting, procurement, and field team after approval. List the specific person or role notified in each department and the required notification method and timing.
  7. Replace superseded scope and drawings in active use while preserving history. Define the version-control method that marks a superseded document while retaining the original in the project archive.
  8. Review open changes at every project meeting and billing cycle. Add a standing agenda item to the Chapter 14 customer-communication calendar referencing the pending-change log.
  9. Do not mark a change closed until field work, documentation, cost, schedule, billing, and customer approval are reconciled. Add a five-part closure checklist to the approved-change log requiring all five items before a change is marked closed.
  10. Test the system with one owner-requested change and one concealed-condition change. Select one candidate of each type from the sample project identified in Section C and process each completely through identification, pricing, authorization, logging, and closure.
  11. Review the system with attorney, estimator, project manager, accounting, and customer-service personnel. Record specific comments from each reviewer on the two test changes and the templates.
  12. Approve the forms and logs and assign administration responsibility. Sign and date the approved system and name the person responsible for maintaining the logs going forward.

Common System Inspection

Inspect the completed system and its two test changes using the same checks regardless of which change source or contract type is involved.

Complete the Change-Order and Allowance System Approval Worksheet in the Inspection Checklist section below before beginning Project 11.

Image Placeholder
Recommended image: a completed sample potential-change record showing a concealed-condition photograph, the observed-condition field, and the separate cause/entitlement field.
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Recommended image: a completed sample change-order document showing description, price, credit, net change, time effect, and signature fields.
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Recommended image: a sample allowance register showing original allowance, committed amount, variance, and remaining balance for one completed selection.
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Recommended image: a sample pending-change log and approved-change log side by side, showing one item moving from pending to approved status.

Failure Points and Troubleshooting

Cleanup

This project ends with the approved system filed for reuse on every future contract, not left as informal notes on one project.

Field Terms

Potential Change
A documented condition that may result in a change order, before entitlement or price is determined.
Change Order
The written document stating changed scope, price or credit, net change, time effect, assumptions, exclusions, and required authorization.
Directive Work
Work performed on written direction before final price is agreed, only where the approved contract permits it.
Force Account
A daily record of labor, material, equipment, and subcontractor cost used to support a change priced after the fact.
Allowance
A stated budget amount for a defined selection, tracked from original amount through commitment, installation, and remaining balance.
Unit-Price Item
A defined quantity of work priced at a stated rate per unit, verified by measurement before payment.
Pending-Change Log
The record of every potential and priced change not yet authorized, with status, value, and exposure.
Approved-Change Log
The record of every authorized change linked to the current contract sum, schedule, budget, and billing.
No-Cost Change
A change authorized with no net effect on price or a credit fully offsetting the added cost.
Closure
The status assigned to a change only after field work, documentation, cost, schedule, billing, and customer approval are reconciled.

Skill Check

  1. Why must the observed condition on a potential-change record be recorded separately from any conclusion about cause or entitlement?
  2. What worksheet must be used to price every added, omitted, or credited work item, and why must price and time impact be stated separately?
  3. What is the difference between a pending-change log and an approved-change log, and what must happen for an item to move from one to the other?
  4. Under what specific condition may changed work begin before written authorization is obtained?
  5. What six records must be updated after a change is approved?
  6. Why must multiple unrelated selections never be combined into one opaque allowance?
  7. What five conditions must be reconciled before a change is marked closed?
  8. What must be confirmed in the Chapter 9 contract before a directive-work log is used on a project?
  9. What is recorded in a daily force-account record, and why must it be signed the same day?
  10. Why must the pending-change log be reviewed at every project meeting and billing cycle rather than only at project closeout?

Competency Rubric

CompetencyIndependent Pass StandardNot DemonstratedWith AssistanceIndependently
PC-055Identifies a potential scope change from a named source and documents it with evidence, separating observation from any conclusion about fault
PC-056Prices added, omitted, or credited work using the Chapter 7 worksheet, stating price and time impact separately
PC-057Tracks an allowance from original amount through selection, commitment, and remaining balance, with no unrelated items combined
PC-058Obtains and documents written authorization before changed work proceeds, except under the approved emergency procedure
PC-059Updates contract sum, schedule, budget, purchase orders, subcontracts, invoices, and drawings after a change is approved
PC-060Maintains current pending-change and approved-change logs and closes each change only after all five reconciliation items are confirmed

Mark one column per competency. Only Demonstrated Independently awards the competency; Demonstrated with Assistance authorizes additional supervised practice but does not complete the requirement.

Inspection Checklist — Change-Order and Allowance System Approval Worksheet

ItemStandardComplete (Y/N)Notes / Correction
Potential-change record templateEvidence fields and observation/conclusion separation confirmed
Notice procedureMatches contract and jurisdictional requirements exactly
Change-order document templateLinks directly to the Chapter 7 pricing worksheet; price and time stated separately
Approval matrixMatches Chapter 9 contract authorization requirements by party and threshold
Pending-change and approved-change logsCurrent and linked to contract sum, schedule, budget, and accounting
Allowance register and selection formsEvery allowance tracked from original amount through remaining balance
Unit-price and directive-work logsDirective-work log confirmed applicable or marked not applicable per contract
Owner-requested test changeProcessed completely through identification, pricing, authorization, logging, and closure
Concealed-condition test changeProcessed completely through identification, pricing, authorization, logging, and closure
Professional review completedAttorney and estimator/project-manager comments recorded and addressed

Change-order and allowance system declared complete: ______ (Pass/Fail)     Date: ____________     Owner name: ____________

Reviewing attorney/estimator: ____________     Administration responsibility assigned to: ____________

Performance Check

With all templates completed and both test changes processed, review the finished system against the Acceptance Standards table and confirm every potential-change record separates observation from conclusion, every priced change uses the Chapter 7 worksheet with price and time stated separately, no changed work proceeded without written authorization outside the approved emergency procedure, the allowance register tracks at least one complete selection from original amount to remaining balance, both logs are current and linked to the contract sum and accounting records, and both test changes were closed only after all five reconciliation items were confirmed. Complete the Change-Order and Allowance System Approval Worksheet and correct any failed item before beginning Project 11. If an item fails, identify whether the gap is in evidence and notice, pricing, authorization, allowance tracking, log updates, or closure reconciliation before revising the system.

Project Closeout

You have completed the tenth project in the professional-contractor sequence: building a change-order and allowance management system. This project required you to identify a potential change and document it separately from conclusions about fault (PC-055), price added and omitted work using the Chapter 7 worksheet with time impact stated separately (PC-056), track an allowance from original amount through remaining balance (PC-057), obtain and document written authorization before changed work proceeds (PC-058), update the contract sum, schedule, and linked records after approval (PC-059), and maintain pending and approved logs, closing each change only after full reconciliation (PC-060).

You now have an approved potential-change record, change-order document, pending-change log, approved-change log, allowance register, unit-price work log, and directive-work log, each tested with one owner-requested change and one concealed-condition change. This system carries directly into the next project: building the customer intake and site-visit workflow that qualifies project fit, documents existing conditions, and produces the estimating-ready summary from which future changes will be identified against the original scope.

Store your approved change-order and allowance system in the company record system established in Chapter 2. You will use these exact templates and logs on every project for the remainder of this book.